Privacy Policy
Last modified: January 21, 2025
We are committed to protecting the privacy and security of our users' personal information. This Privacy Policy governs the manner in which hungerhub Canada Inc. ("hungerhub") collects, uses, maintains, and discloses information collected from users.
For any questions, concerns, or requests related to your personal data, please reach out to our If you have questions or concerns regarding our policy or practices, please contact our privacy officer by email at info@hungerhub.com or at the following address:
180 John Street
Toronto, Ontario
M5T 1X5
Canada
If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you can contact the Privacy Commissioner of Canada at:
112 Kent Street,
Ottawa Ontario, K1A 1H3
1.800.282.1376
https://www.priv.gc.ca/en/
hungerhub provides a platform to allow users to place meals from local restaurants for meal delivery to their office, in order to perform this service, hungerhub requires necessary data from users, this includes:
Identity Data: Your first and last name
Contact Data: Email address, phone number (optional) used for communication about your orders, service updates and transactional SMS updates (if applicable).
Dietary Information (optional): Dietary restrictions or preferences you provide, used solely for tailoring your meal orders.
Delivery Information: The address of your business office for order deliveries. We emphasize that we do not collect location data beyond this for any purpose.
Transaction Data: While we facilitate transactions, please note that hungerhub does not store or have access to your financial information, as these are processed through secure third-party payment processors.
When you provide your phone number during account creation, contact forms, or checkout, hungerhub may send you transactional SMS messages related to your orders. Message and data rates may apply.
Message Content
Transactional SMS messages may include: order confirmations, and delivery updates, including estimated time of arrival (ETA).
Message Frequency
SMS messages are sent only when you place an order.
Opt-Out Process
You can opt out of receiving transactional SMS messages at any time by replying STOP to any text message. After opt-out you will no longer receive messages from (647) 689-5084 or info@hungerhub.com.
The personal data we collect is used for specific, transparent purposes:
Order Fulfillment: To process and deliver your meal orders efficiently.
Service Improvement: For internal analytics, understanding user preferences, and enhancing our product offerings.
Customer Support: To provide effective customer service and address any issues or inquiries you may have.
We use session cookies and usage data to make it possible to navigate the secure environment inside the hungerhub Web Portal.
We may automatically collect and store certain information about your computer or device and your activities including but not limited to: information about your computer or mobile device such as the type of device, web browser, and operating system, your preferences and settings (time zone, language, etc.)
hungerhub may from time to time implement other third-party analytics services that also use cookies to help us monitor and manage our service usage. The data collected is utilized internally to improve service and not shared with third-parties. We will ensure that no personally identifiable information is included in those cookies. If the use of cookies by any service provider differs materially from the practices already listed, we will revise this document accordingly and notify existing customers of the change(s). Other cookies created by hungerhub are used to secure your login session and to help ensure the security of your account. Such cookies are unrelated to the aforementioned traffic analysis and are never shared with third parties.
Your personal data's security is paramount. We store your data with Digital Ocean, a trusted cloud infrastructure provider. Please refer to Digital Ocean’s security documentation (https://www.digitalocean.com/security) for detailed information about their robust security measures, including data encryption, firewalls, and secure data centers, to protect against unauthorized access, alteration, and loss.
Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
Business Analysis: Aggregated, anonymized data may be used for internal business analytics, but this does not include any information that can be used to identify you personally.
We will not share personal information with affiliates, third-party software, consultants and other service providers who work for us. If you provide feedback or notify us of issues with your meal - We may share your name, date of transaction and your comments or feedback with vendors when necessary to relay information about the meal they prepared. We will not tie any personal information, other than your name, that can identify you to your comments or feedback.
We will share the following information with our vendors (partner restaurants) to ensure preparation and fulfillment of your meals: Your name, your meal order specifications, any voluntary entered dietary restrictions or requirements attached to your account. Your email, contact information, and delivery address are not shared with vendors as they are not necessary for order fulfillment.
All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose.
We do not sell, rent, or disclose your mobile number or personal information for any marketing purposes.
The Company relies on you to ensure that the Personal Information you enter into our system is as accurate, complete and up-to-date as necessary for the purposes for which it is to be used. You may make changes or corrections to your Personal Information at any time.
Consistent with Bill C-27, you have several rights regarding your personal data:
Access and Correction: You can request access to your personal data and correct any inaccuracies.
Deletion: You can ask us to delete your personal data, subject to certain legal exceptions.
Objection and Withdrawal: You have the right to object to our processing of your personal data and withdraw consent at any time by contacting our Privacy Officer.
Consent is a cornerstone of our data collection process. We obtain your explicit consent at the time of service registration and provide clear options to opt-out or withdraw your consent. If you wish to revoke your consent or unsubscribe from our communications, you can do so using the links provided with our communications, or by contacting our customer support.
You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to info@hungerhub.com or (647) 689-5084. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
MESAGE AND DATA RATES MAY APPLY
By signing up for texts, you consent to receive transactional messages (SMS) from hungerhub at the number you provided, including messages sent by auto dialer. Consent is not a condition of purchase.
MESSAGE AND DATA RATES MAY APPLY.
Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies based on communication needs
To get help, reply HELP or contact hungerhub at (647) 689-5084 or info@hungerhub.com
hungerhub operates solely within Canada and does not engage in international data transfers. All personal data we collect is processed and stored in Canada, ensuring adherence to the country's data protection regulations.
In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we may notify you by the email address registered to your account.
We will never send email messages to customers requesting confidential information such as passwords, credit card numbers.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes through our website or via direct communication (email).
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