Privacy Policy

hungerhub Canada Inc.

Privacy Policy

Last modified: January 4, 2024

‍

We are committed to protecting the privacy and security of our users' personal information. This Privacy Policy governs the manner in which hungerhub Canada Inc. ("hungerhub") collects, uses, maintains, and discloses information collected from users.

‍

Contact Information

For any questions, concerns, or requests related to your personal data, please reach out to our If you have questions or concerns regarding our policy or practices, please contact our privacy officer by email at info@hungerhub.com or at the following address:

‍

180 John Street

Toronto, Ontario

M5T 1X5

Canada

‍

If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you can contact the Privacy Commissioner of Canada at:

‍

112 Kent Street,

Ottawa Ontario, K1A 1H3

1.800.282.1376

https://www.priv.gc.ca/en/

‍

Collection of Personal Information

hungerhub provides a platform to allow users to place meals from local restaurants for meal delivery to their office, in order to perform this service, hungerhub requires necessary data from users, this includes:

‍

Identity Data: Your first and last name

Contact Data: Email address and phone number (optional), used for communication about your orders and service updates.

Dietary Information (optional): Dietary restrictions or preferences you provide, used solely for tailoring your meal orders.

Delivery Information: The address of your business office for order deliveries. We emphasize that we do not collect location data beyond this for any purpose.

Transaction Data: While we facilitate transactions, please note that hungerhub does not store or have access to your financial information, as these are processed through secure third-party payment processors.

‍

Purpose and Use of Data

The personal data we collect is used for specific, transparent purposes:

‍

Order Fulfillment: To process and deliver your meal orders efficiently.

Service Improvement: For internal analytics, understanding user preferences, and enhancing our product offerings.

Customer Support: To provide effective customer service and address any issues or inquiries you may have.

‍

Use of Cookies and Usage Data

‍

We use session cookies and usage data to make it possible to navigate the secure environment inside the hungerhub Web Portal.

‍

We may automatically collect and store certain information about your computer or device and your activities including but not limited to: information about your computer or mobile device such as the type of device, web browser, and operating system, your preferences and settings (time zone, language, etc.)

‍

Use of Analytics Tools

hungerhub may from time to time implement other third-party analytics services that also use cookies to help us monitor and manage our service usage. The data collected is utilized internally to improve service and not shared with third-parties. We will ensure that no personally identifiable information is included in those cookies. If the use of cookies by any service provider differs materially from the practices already listed, we will revise this document accordingly and notify existing customers of the change(s). Other cookies created by hungerhub are used to secure your login session and to help ensure the security of your account. Such cookies are unrelated to the aforementioned traffic analysis and are never shared with third parties.

‍

Data Storage and Security

Your personal data's security is paramount. We store your data with Digital Ocean, a trusted cloud infrastructure provider. Please refer to Digital Ocean’s security documentation (https://www.digitalocean.com/security) for detailed information about their robust security measures, including data encryption, firewalls, and secure data centers, to protect against unauthorized access, alteration, and loss.

‍

Third-Party Disclosure

Business Analysis: Aggregated, anonymized data may be used for internal business analytics, but this does not include any information that can be used to identify you personally.

‍

We will not share personal information with affiliates, third-party software, consultants and other service providers who work for us. If you provide feedback or notify us of issues with your meal - We may share your name, date of transaction and your comments or feedback with vendors when necessary to relay information about the meal they prepared. We will not tie any personal information, other than your name, that can identify you to your comments or feedback. 

‍

We will share the following information with our vendors (partner restaurants) to ensure preparation and fulfillment of your meals: Your name, your meal order specifications, any voluntary entered dietary restrictions or requirements attached to your account. Your email, contact information, and delivery address are not shared with vendors as they are not necessary for order fulfillment.

‍

ACCURACY OF INFORMATION AND INDIVIDUAL ACCESS

The Company relies on you to ensure that the Personal Information you enter into our system is as accurate, complete and up-to-date as necessary for the purposes for which it is to be used. You may make changes or corrections to your Personal Information at any time.

‍

User Rights and Access

Consistent with Bill C-27, you have several rights regarding your personal data:

‍

Access and Correction: You can request access to your personal data and correct any inaccuracies.

Deletion: You can ask us to delete your personal data, subject to certain legal exceptions.

Objection and Withdrawal: You have the right to object to our processing of your personal data and withdraw consent at any time by contacting our Privacy Officer.

Consent and Opt-Out

Consent is a cornerstone of our data collection process. We obtain your explicit consent at the time of service registration and provide clear options to opt-out or withdraw your consent. If you wish to revoke your consent or unsubscribe from our communications, you can do so using the links provided with our communications, or by contacting our customer support.

‍

International Data Transfers

hungerhub operates solely within Canada and does not engage in international data transfers. All personal data we collect is processed and stored in Canada, ensuring adherence to the country's data protection regulations.

‍

NOTIFICATIONS

In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we may notify you by the email address registered to your account.

We will never send email messages to customers requesting confidential information such as passwords, credit card numbers.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes through our website or via direct communication (email).

‍